Wolfermans

They speak to personal communications as they use AI.

Then got my order totally wrong and what they sent was unacceptable.

The company has gotten too big to fail. Thus their concern for customer satisfaction has gone the way of the 1969 camero. Not to mention the exorbitant price increase

After 25 years I shall no longer purchase from wolfermans...not that they care.

Horrid horrid customer service! Never call their 800 number; spend all the time giving your info and then have them fail to complete the transaction.

These cheap globalist inepts have Kika from the Philippines put you on hold for over 50 minutes and still not be able to solve the problem she caused.

While being put on ignore, you listen to some dip going on and on about how customer service is their top priority. Nothing is worth the aggravation of their horrid service.

The English muffins that I have ordered many times have shrunk! They are noticeably thinner than longer than the Super-Thick muffins of the past, and they even raised the price. Wolfermanns has lost a long-time customer.

Wasted an hour on the phone with 2 operators which I expect on Dec 19 but not in November.

I want to place a corporate order but will not waste time with a trainee.

Disgusted with Wolfermans. I've been ordering for years, but this last time their "super-thick" muffins were anything but.

Flat, flat, flat.

We realize inflation will affect the price, so adjust accordingly. Increase the price, but give us our thick muffins back.

Very disappointing.

I just spent over 30 minutes with a person who does not speak English well. She also does not know what she is doing.

Over the years, the products I have received have not been of good quality: usually burnt English muffins.

I finally hung up. Last time I will try to order from them again.

I was extremely disappointed in Wolfermans English muffins. I used to order them and they were beautiful and about 2 1/2 to 3 inches thick and a real treat.

The packages I received this time or approximately 1/2 to 3/4 of an inch thick some of them look like they were squashed and looked actually worse than the quality you see in the grocery store. I havent bought them for quite a while and was still looking forward to their wonderful Big fluffy English muffins, but I will never buy anymore from them again if it wasnt so much trouble I would send them back absolutely terrible.

I ordered Wolfermans gluten free brownies. When they were delivered they werent standard size brownies as the picture and information described.

They were small morsels that you would give to a toddler and they were mostly broken up. When contacting them they tried for over a half hour to barter with me on a credit. Started with only giving me shipping then 10 percent off.

Finally after a half hour of frustration they gave me 20 percent off. All they kept saying was sorry and I understand but would not give me a full credit or even half.

I received a gift box of English muffins and jam and don't know who to thank.

Order no. 100313****/1/1

Pkg no. 11691****

Could you please let me know who sent this? It was a gift for my husband's passing.

Thank you.

Kathy Smith

Original gift order was never shipped. When I called, they offered to reship with expedited shipping.

When my gift finally arrived, there were ants in the English muffins! What an embarrassment.

Called again & they just offered to send a replacement. Horrible! I used to like this company but obviously theyve gotten too big & dont care about customers.

And when you get to talk to a person, its someone in another country at one of those call centers. Never again.

Avoid these scammers/fraudsters. I placed an order and paid 8 days ago.

They sent me a tracking number with no tracking. FedEx says they have only a 'label,' no package. Wolferman's chatbots demanded 7 pieces of info to investigate, came back and said they couldn't find the order and that no package was created or sent and 'There is no tracking information available to us just yet. We humbly apologize, this is not the type of service we take pride in offering.

Thank you for allowing us to assist.' They never did anything.

Assist? These people are thieves!

Worst Customer Service ever! Been trying to resolve a shipping charge issue on two orders for over 30 days - 12 emails, more than 10 calls.

Now they said someone at Wolferman's went in and changed my Paymt Method to "House Acct", so the refunds they keep saying that have processed, they processed to their own account. They wiped out my Visa and say they cannot change it back; therefore cannot refund me. What a scam! Finally filed with Better Business Bureau.

Beware. They will find a way to get more money from you and find a way not to refund.

hat happened to them =customer service atrocious have charged me 3 times but never delivered my order and representatives dont speak english or understand anddouble charged me again

I had four packages of thick English muffins delivered to friends for Christmas. I asked for their honest opinion and it was there was very little flavor to each one.

I tried one flavor and agreed with my friends.

It was disappointing since it was a gift. Maybe other customers have a different option of the flavor.

However I will say I received very good and professional service from your employees.